Make human approval explicit in AI-assisted workflows
A review button is not an approval process by itself. Specify who authorizes each consequential action, what they inspect, and how the system prevents a changed proposal from using an earlier approval.
Read MoreHandle prompt injection in retrieved business documents
Retrieved files can contain instructions that conflict with a user’s request. Treat those files as untrusted evidence, restrict connected capabilities, and test what happens when hostile text appears inside otherwise useful business material.
Read MoreEvaluate AI answers with a task-specific reference set
A useful answer test starts with the work employees must complete. Build reference cases that specify evidence, permitted variations, and required refusals, then use them to compare changes without rewarding fluent but unsupported responses.
Read MorePrepare document quality before adding semantic search
Semantic search cannot settle disagreements between outdated procedures. Prepare a small, accountable document collection first, then test whether retrieved passages preserve the conditions employees need to answer real business questions.
Read MoreTest tenant isolation before opening a shared platform
A shared platform needs evidence that one customer organization cannot receive another’s records through ordinary features or operational shortcuts. Test tenant context across queries, files, jobs, caches, and support access before widening access.
Read MoreCheck privacy when browser JavaScript fails
Privacy controls should not depend on every browser script loading successfully. Review the initial response, embedded resources, consent defaults, and server behavior so a failed script does not expose content or activate avoidable collection.
Read MoreDesign session expiration around risk and usability
Session expiry should reflect the sensitivity of the task and the way customers work. Define idle and absolute limits, protect unfinished work deliberately, and verify that the server refuses an expired session even when browser scripts fail.
Read MoreMinimize customer data collected by public forms
A public inquiry form should collect what the next business step needs, not every field a future campaign might want. Review field purpose, downstream copies, and retention before adding more customer data.
Read MoreThreat-model a workflow before a security checklist
A generic security checklist cannot explain where a particular approval or data handoff can fail. Start with one workflow, identify its trust boundaries, and convert plausible threats into owned controls and acceptance evidence.
Read MoreReview third-party libraries through their update lifecycle
A third-party library needs an owner after the first release. Review dependency visibility, advisory handling, update tests, and unsupported components so the customer buys a maintainable service rather than a one-time scan result.
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